Awaiting for response since 20 JULY - Several emails sent since

<p>On 20 July 2016 I have first made the enquiry about cover available for a future procedure </p> <p> </p> <p>Query MI ********** 65 and [MI ********** 74]</p> <p>Query Number : 200716QVNLN8</p> <p> </p> <p> </p> <p>On 23 July I received correspondece to say that the matter has been referred to the autorisations department and query MI ********** 65 closed, but I had not received any feedback from the authorisations department .</p> <p> </p> <p>On 29 July I enquired again to ********** and ********** with a request for feedback</p> <p> </p> <p>On 02 August I again ********** and ********** and recieved confirmation that the emails were received and read, yet today, on 11 August 2016, I still have not received any answer to my question.</p> <p> </p> <p>This is very frustrating as previously I have had only good service from Bonitas, but this time, it has been an absolute FAIL.</p> <p> </p>