Avoid Bonitas Medical Aid

Just when I thought it couldn't get worse, it did. I have had multiple issues with Bonitas over the years but this takes the cake. I submitted a Covid Test invoice on the 28th of June so that I can be paid back for it. I received no claim acknowledgment and when querying about it I received no reply. After emailing multiple times, received one reply asking for details (which had been sent already), but Bonitas is so badly run that you can't reply to their email responses. You have to send another email to queries@bonitas and then get another generic reply. It's been close to a month and I have not been paid back or received information. And from what I have heard, they probably won't reimburse me because I didn't go to the doctor first before getting tested, which is ridiculous because a) you can't go to a GP if you have symptoms and b) you shouldn't need to spend money getting a referral when you have symptoms. The test was positive so they are meant to pay! Definitely leaving Bonitas as soon as I can.