Avoid at all costs if possible! Especially the Boncap option! Take it from my own personal experience. It might be cheap but trust me its not worth the price!

Here is my story:

I initially submitted the claim through Bonitas' online portal and promptly received an email acknowledging the claim from one of their staff members who advised me to wait a minimum of 24 hours to a maximum of 7 working days for the claim to be processed. Despite this assurance and waiting period, I did not receive any feedback or correspondence from Bonitas for two weeks.

On the 17th of April 2024, after patiently waiting, I contacted Boncap support to inquire about the status of my claim, only to be told to submit the claim again via email to *** because their online system was not working. During this phone call I was assured once again that I would receive a response within a minimum of 24 hours to a maximum of 7 working days for the claim to be processed. I promptly resubmitted the claim via email and, yet again, received no feedback from them at all for two weeks.

Frustrated with this experience, I reached out to Bonitas again on the 3rd of May 2024. This time, I was informed for the first time that their system was down, but I should still expect an update within a minimum of 24 hours to a maximum of 7 working days for the claim to be processed. However, despite this assurance, I heard nothing from Bonitas, once again!

Last week on the 16th May 2024, around 15:00, I contacted Bontias via phone call again and was told for the first time that they are currently experiencing a backlog with their emails and do not have a clear timeline for when my claim will be processed. When I explained this ongoing issue to one of their staff members, I was met with a dismissive attitude and was told that the backlog prevents them from further assisting. You could hear the tone in their voice they were merely holding back from shouting and saying something rude.

This entire process has been excruciatingly frustrating. I have been left in the dark, forced to constantly follow up on my claim, and have received no proactive communication from Bonitas. The lack of professionalism and the dismissive attitude of some of their staff members has just pushed me to try and terminate my service with them and never work with them again.

Last year, the claim process was smooth, and I had no issues with Bonitas, despite the fact that I was paying less for the same option (Boncap). However, this year has been a painstakingly awful experience, particularly as I am paying cash for almost everything medical related. This is unacceptable, especially when you consider that I am paying almost R 3 000 per month for nothing!

Medical aid honestly feels like ****! I've always heard this but never thought I'd have an experience that would make me want to vouch for the success of the NHI bill so that these people can all go out of business! What makes this even worse is the fact that Bonitas always conveniently remembers to send emails to remind me about their debit order for each month and collect their payment on time, however when it comes to processing claims that is when they start having excuses!

Can anyone please advise on how to go about terminating my medical aid with Bonitas with immediate effect, and further pursue legal action if they decide to delay this process? That would be much appreciated! I would also appreciate if anyone could suggest a better medical aid scheme that provides prompt services, and has employees that are very thoughtful and considerate when it comes to addressing complaints?