Autogenerated reference number not found

On 20 February I mailed a claim through to [Email Removed] and received 200215Q6VKFM as the reference number via email - by 3 March no response or acknowledgement. <br> <br> I called the Call Centre today and they cannot find the reference number which was emailed to me. This makes sense since no acknowledgement has been received for the claim submitted. How many other members have emailed their claims through and received reference numbers which do not exist on the system, which means their claims are not being processed?<br> <br> A second complaint is when calling the call centre you are asked to enter your membership number on the keypad, but when the call is answered you are STILL asked for your membership number by the consultant. Why waste members time asking them to enter their number when the system clearly does not work?<br> <br> A 3rd complaint is the first time I called today, I was told my line is bad (which it isn't), and the call mysteriously cut. This is a known problem with Bonitas consultants, who claim they cannot hear you and cut the call or they claim they are offline and can't assist. This leads me to believe there is no quality assurance of calls taking place.