NKDT
Nicoleen Katjie Du Toit
1 reviews | Active since Mar 2018
03 Feb 2022, 17:03
AUthorization struggle
Good day I am very disappointed in the Bonitas medical scheme Authorizatons. I have been struggling for weeks to get auth for an appointment tomorrow 4/2/2022, with no joy from Bonitas. Been frompillar to post and even the whatsapp numbers doesnt asisit even when I give all the informaiton.
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
03 Feb 2022, 21:29Hello Nicoleen katjie D
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Best regards,
Bonitas Medical Fund's reply03 Feb 2022, 21:29
Official
Hello Nicoleen katjie D
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Best regards,
NKDT
Nicoleen Katjie Du Toit's updateReviewer Update
03 Feb 2022, 21:47This looks like just an automatic reply..yet no service or results yet
NKDT
Nicoleen Katjie Du Toit's update03 Feb 2022, 21:47
Reviewer Update
This looks like just an automatic reply..yet no service or results yet
Bonitas Medical Fund's replyOfficial
04 Feb 2022, 07:00Hello Nicoleen katjie D
Thank you for your enquiry.
Please be advised that a specialist referral authorisation is not required to consult an ophthalmologist.
Claims will be paid as per scheme rules from available day to day benefit.
Kind Regards
The Bonitas Team
Thank you for your enquiry.
Please be advised that a specialist referral authorisation is not required to consult an ophthalmologist.
Claims will be paid as per scheme rules from available day to day benefit.
Kind Regards
The Bonitas Team
Best regards,
Bonitas Medical Fund's reply04 Feb 2022, 07:00
Official
Hello Nicoleen katjie D
Thank you for your enquiry.
Please be advised that a specialist referral authorisation is not required to consult an ophthalmologist.
Claims will be paid as per scheme rules from available day to day benefit.
Kind Regards
The Bonitas Team
Thank you for your enquiry.
Please be advised that a specialist referral authorisation is not required to consult an ophthalmologist.
Claims will be paid as per scheme rules from available day to day benefit.
Kind Regards
The Bonitas Team
Best regards,
NKDT
Nicoleen Katjie Du Toit's updateReviewer Update
04 Feb 2022, 07:58Good day it would've been nice for the consultant to advise me same. Even the whatsapp authorizations doesn't work. I get no reply. Also a pensioner so can not go the Dr and pay for it out of pocket
NKDT
Nicoleen Katjie Du Toit's update04 Feb 2022, 07:58
Reviewer Update
Good day it would've been nice for the consultant to advise me same. Even the whatsapp authorizations doesn't work. I get no reply. Also a pensioner so can not go the Dr and pay for it out of pocket
Bonitas Medical Fund's replyOfficial
04 Feb 2022, 10:16Hello Nicoleen katjie D
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply04 Feb 2022, 10:16
Official
Hello Nicoleen katjie D
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Best regards,
NKDT
Nicoleen Katjie Du Toit's updateReviewer Update
04 Feb 2022, 13:36I had to go to hello Peter because my mails and whatsapps remain unanswered
NKDT
Nicoleen Katjie Du Toit's update04 Feb 2022, 13:36
Reviewer Update
I had to go to hello Peter because my mails and whatsapps remain unanswered