1 reviews | Active since Jul 2020
Authorization number
Extremely disappointed in Bonitas for rejecting my claim after giving me false hope that my wife will be covered for the delivery of our baby. Spoke to an advisor wanting to find out if my wife would be covered and she gave me a green light to consult with the Doctor and when I was supposed to get the authorization number I was then told that she will not be covered for a delivery due in August. I was sent some long technical explanation on why she which I expected to have been told about before being given false hope as a client. I have been with Bonitas since 2017 and have never claimed. I am removing all my beneficiaries and also cancelling my membership. This was a sabotage. I will never refer anyone to Bonitas.
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team