Authorization for cardiac procedure
I am struggling for two days now to get the authorization codes for my husband's cardiac procedure on Thursday 9 July 2020, he will be admitted at 10:00 and the procedure will be done at 13:00. Today I have called the medical aid three times and I am still struggling. They said at two o'clock that the doctor must complete a template that they would send to the Doctor. We must travel nearly 500 km tomorrow for this but have no authorization codes yet.
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Replies (3)
Bonitas Medical Fund's replyOfficial
08 Jul 2020, 11:55Hello Mariëtta Vermeulen,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's reply08 Jul 2020, 11:55
Official
Hello Mariëtta Vermeulen,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
's updateReviewer Update
08 Jul 2020, 15:54Still did not receive the authorization and the doctor and hospital are waiting for it.
's update08 Jul 2020, 15:54
Reviewer Update
Still did not receive the authorization and the doctor and hospital are waiting for it.
Bonitas Medical Fund's replyOfficial
12 Jul 2020, 22:22Hello Mariëtta Vermeulen,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply12 Jul 2020, 22:22
Official
Hello Mariëtta Vermeulen,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team