DS
Deewald S
1 reviews | Active since Feb 2023
15 Feb 2023, 11:36
Authorization
Very poor cusomer service . Sending email and no reply . Calling and staying on the line for hours only to find I can not get an Authorization number because the procedures was not explained . Now I have to pay my medical scheme together with medical bills that must have been paid by the medical aid .
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Replies (1)
Bonitas Medical Fund's replyOfficial
15 Feb 2023, 12:05Hello Deewald S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply15 Feb 2023, 12:05
Official
Hello Deewald S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas