H
Hermanus
1 reviews | Active since Jul 2024
05 Jun 2026, 07:47
Authorizasion and Plan change
From Good to worse medical aid , My son Wisdom teeth must be remove struggle for days to get Authorization just to find out option change they dont cover it in Day hospital any more. I try to email them Whats app line is also no use and even if you try to call them.They are so fast to send you n decline letter but when they must reply back on youre message you will wait for ever. It looks like they change there opsions to make.more money for them self and pay less out for services.
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Replies (2)
Bonitas Medical Fund's replyOfficial
05 Jun 2026, 08:39Hi Herm****,
We’re truly sorry to hear about your experience and understand how frustrating and disappointing this must have been. This is not the level of service we aim to provide.
Your concerns have been noted, and our team will reach out to assist and provide clarity.
Kind regards,
Bonitas team
We’re truly sorry to hear about your experience and understand how frustrating and disappointing this must have been. This is not the level of service we aim to provide.
Your concerns have been noted, and our team will reach out to assist and provide clarity.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply05 Jun 2026, 08:39
Official
Hi Herm****,
We’re truly sorry to hear about your experience and understand how frustrating and disappointing this must have been. This is not the level of service we aim to provide.
Your concerns have been noted, and our team will reach out to assist and provide clarity.
Kind regards,
Bonitas team
We’re truly sorry to hear about your experience and understand how frustrating and disappointing this must have been. This is not the level of service we aim to provide.
Your concerns have been noted, and our team will reach out to assist and provide clarity.
Kind regards,
Bonitas team
Bonitas Medical Fund's replyOfficial
05 Jun 2026, 10:26Hi Herm****,
Thank you for taking our call and for the opportunity to speak with you. We appreciate you taking the time to engage with us and discuss your concerns.
Should you need any further assistance, please feel free to reach out.
Kind regards,
Bonitas team
Thank you for taking our call and for the opportunity to speak with you. We appreciate you taking the time to engage with us and discuss your concerns.
Should you need any further assistance, please feel free to reach out.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply05 Jun 2026, 10:26
Official
Hi Herm****,
Thank you for taking our call and for the opportunity to speak with you. We appreciate you taking the time to engage with us and discuss your concerns.
Should you need any further assistance, please feel free to reach out.
Kind regards,
Bonitas team
Thank you for taking our call and for the opportunity to speak with you. We appreciate you taking the time to engage with us and discuss your concerns.
Should you need any further assistance, please feel free to reach out.
Kind regards,
Bonitas team