1 reviews | Active since Aug 2016

10 Oct 2018, 14:35

Authorisations

Item: Bonitas Medical Fund
Rating: 1
Author: jafta M

Bonitas Authorised an amount of R34000 on my claim, and my quotation is R94000,00 so my supplier then send an amended quote for R34000,00 so I need bonitas to authorise the Amended quote of R34000,00 so that I can purchase the two items. may I please speak to someone from special cases so that I can clear up the confusion. I will be paying the difference in cash, I am only claiming for R34000 that was approved.

Helpful (0)

Replies (5)

Bonitas Medical Fund's replyOfficial

11 Oct 2018, 09:21

Hello madjafta,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Best regards,

Bonitas Medical Fund's reply11 Oct 2018, 09:21

Official

Hello madjafta,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Best regards,

jafta M's updateReviewer Update

12 Oct 2018, 14:41

i just want a person working at authorisations or special cases to call me so that I can explain to them, but it is difficult for them to pick up the phone and call me, this is the worst medical aid in the world the service is so bad.

jafta M's update12 Oct 2018, 14:41

Reviewer Update

jafta M's updateReviewer Update

12 Oct 2018, 16:13

nobody has contacted me up to so far, I just need to clarify the confusion.

jafta M's update12 Oct 2018, 16:13

Reviewer Update

nobody has contacted me up to so far, I just need to clarify the confusion.

jafta M's updateReviewer Update

17 Oct 2018, 16:37

how long does it take to speak with someone from special cases, I just need to clarify the confusion please.

jafta M's update17 Oct 2018, 16:37

Reviewer Update

how long does it take to speak with someone from special cases, I just need to clarify the confusion please.

Bonitas Medical Fund's replyOfficial

18 Oct 2018, 13:10

Hello madjafta,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Best regards,

Bonitas Medical Fund's reply18 Oct 2018, 13:10

Official

Hello madjafta,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Best regards,