1 reviews | Active since Jul 2009
Authorisation run around
<p>I have now requested authorisation 3 times for a specialist referal. After the first attempt i was informed that the GP must obtain the autjorisation. After a visit to the GP he advised that it is not the GP work to phone. I then phoned again and was advised to send the letter again to Bonitas and received the same response as the first time. Why cant this be obtained with the referal letter as emailed. This is very unprofesional.</p>
Hello HornA,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Hello HornA,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
thank you for the feedback regarding the Authorization. I ws informed an email was send to me with the details on 10 July and I have not yet received any email.
thank you for the feedback regarding the Authorization. I ws informed an email was send to me with the details on 10 July and I have not yet received any email.