CM
Carla M
1 reviews | Active since Jul 2018
09 Feb 2021, 18:40
Authorisation request emails are being ignored
I have sent an authorisation request via email on the 30th of November 2020. Since then I have followed up 3 times and there is still no feedback. I can't understand why emails are ignored and never answered, Unacceptable!!
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Bonitas Medical Fund's replyOfficial
10 Feb 2021, 08:28Hello Carla M,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide the membership number privately (to protect you your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide the membership number privately (to protect you your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply10 Feb 2021, 08:28
Official
Hello Carla M,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide the membership number privately (to protect you your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide the membership number privately (to protect you your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards,
Bonitas Team
Best regards,