RA
Razia A
1 reviews | Active since Dec 2017
11 Nov 2021, 19:11
Authorisation problem
My husband received authorisation for oxygen due to breathing problems. They specifically told me he can have the concentrator and a back-up cylinder (only 1 per month) in the event of load shedding. Comes the new month and his cylinder is empty because we've had quite a bit of load shedding and he is told he has to pay for the new cylinder by the service provider OxyGen because the Scheme will not pay for it. Why is he having to pay for it out of pocket when his authorisation letter indicates he will be covered especially since he's using a DSP?
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
12 Nov 2021, 07:11Hello Razia A
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly reply privately with the membership number or main member’s ID number in order for us to assist with your query.Please note that your personal information is not showing on the public view platform.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly reply privately with the membership number or main member’s ID number in order for us to assist with your query.Please note that your personal information is not showing on the public view platform.
Kind Regards
The Bonitas Team
Best regards,
Bonitas Medical Fund's reply12 Nov 2021, 07:11
Official
Hello Razia A
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly reply privately with the membership number or main member’s ID number in order for us to assist with your query.Please note that your personal information is not showing on the public view platform.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly reply privately with the membership number or main member’s ID number in order for us to assist with your query.Please note that your personal information is not showing on the public view platform.
Kind Regards
The Bonitas Team
Best regards,
RA
Razia A's updateReviewer Update
12 Nov 2021, 08:16***
ID# ***
ID# ***
RA
Razia A's update12 Nov 2021, 08:16
Reviewer Update
***
ID# ***
ID# ***
Bonitas Medical Fund's replyOfficial
12 Nov 2021, 13:42Hello Hello Razia A
Thank you proving us with the membership details. Your enquiry is being investigated by our clinical department and we will keep you updated until the matter has been resolved.
Kind regards
Bonitas Team
Thank you proving us with the membership details. Your enquiry is being investigated by our clinical department and we will keep you updated until the matter has been resolved.
Kind regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply12 Nov 2021, 13:42
Official
Hello Hello Razia A
Thank you proving us with the membership details. Your enquiry is being investigated by our clinical department and we will keep you updated until the matter has been resolved.
Kind regards
Bonitas Team
Thank you proving us with the membership details. Your enquiry is being investigated by our clinical department and we will keep you updated until the matter has been resolved.
Kind regards
Bonitas Team
Best regards,
RA
Razia A's updateReviewer Update
17 Nov 2021, 13:24Good day,
When can I expect an update?
When can I expect an update?
RA
Razia A's update17 Nov 2021, 13:24
Reviewer Update
Good day,
When can I expect an update?
When can I expect an update?
RA
Razia A's updateReviewer Update
21 Dec 2021, 12:52I have not heard anything back from yourselves regarding any feedback.
RA
Razia A's update21 Dec 2021, 12:52
Reviewer Update
I have not heard anything back from yourselves regarding any feedback.