1 reviews | Active since May 2016

05 May 2016, 12:17

Authorisation denied

I requested authorisation for breast reduction surgery and it was denied. Daily my life is a struggle I leave life of pain killers. I have constant headache's and back pain, smelly sweat. Difficulty in finding decent clothing its depressing. The surgeon made a request that I suffer the disability called gigantomastia . I have long thin hands and thin shoulders and boom whooping DD 44 size bra. My shoulders can't carry this lot.Because of constant pain killers I have severe haemorrhoids because of constipation. When people are looking at me I wonder is they are looking at the breast or what I'm saying or just me as a person. Its not nice at all. It affects one's self esteem.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply06 May 2016, 09:07
Official

Hello motlalepula-tlale-thupudi-monja

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this mattaer.

Our representative will be in touch with you shortly to discuss this matter and to ensure that it is speedily resolved.

Kind regards

Bonitas Team

Best regards,

Bonitas Medical Fund
Bonitas Medical Fund's reply09 May 2016, 08:52
Official

Hello motlalepula-tlale-thupudi-monja,

Thank you for submitting a comment to us through Hello Peter.

As per telephonic conversation between your mother and our representative; We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.

Bonitas strives to give best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Best regards,