Authorisation declind
<p>on the 22 April 2017, i got sick at night and went to the emergency room</p> <p>i have been receiving comunication from Bonitas whereby the last one says authorisation declined.</p> <p>i dont undestand can someone call me and make me understand, i have never had issues with bonitas why now?</p>
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Replies (3)
Bonitas Medical Fund's replyOfficial
02 May 2017, 08:42Hello beverley28,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply02 May 2017, 08:42
Official
Hello beverley28,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
's updateReviewer Update
09 May 2017, 11:19thank you Lammetjie from Bonitas for attending to my complaint. iam happy with the results. thank you
's update09 May 2017, 11:19
Reviewer Update
thank you Lammetjie from Bonitas for attending to my complaint. iam happy with the results. thank you
Bonitas Medical Fund's replyOfficial
09 May 2017, 11:47Hello beverley28,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team.
Best regards,
Bonitas Medical Fund's reply09 May 2017, 11:47
Official
Hello beverley28,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team.
Best regards,