AF
Alistar F
1 reviews | Active since Oct 2020
09 Jun 2026, 17:00
authorisation
since they changed it has been a mess. you cant get through to him and their systems not in place. They have been offline on the 19th May and now i am struggling to get refund. Medscheme says dont have access to the system and then Bonitas say how is that possible. Even now i need authorisation since Thursday the 4th June as my daughter was seen by specialist on the 5th june. since i didnt have it because you cant get through to them, i will be liable for the consultation.
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Replies (3)
Bonitas Medical Fund's replyOfficial
10 Jun 2026, 08:42Hi Alistar,
We sincerely apologise for the frustration you’ve experienced and understand your concern regarding your authorisation and refund. This is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
We sincerely apologise for the frustration you’ve experienced and understand your concern regarding your authorisation and refund. This is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply10 Jun 2026, 08:42
Official
Hi Alistar,
We sincerely apologise for the frustration you’ve experienced and understand your concern regarding your authorisation and refund. This is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
We sincerely apologise for the frustration you’ve experienced and understand your concern regarding your authorisation and refund. This is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
AF
Alistar F's updateReviewer Update
14 Jun 2026, 21:21Still waiting on my claim from a monyh ago. Authorisation part was delt with now waiting on my money in my account. I dont see the use of references nr as no one comes back after all relevant documents send through. Going for almost a month now
AF
Alistar F's update14 Jun 2026, 21:21
Reviewer Update
Still waiting on my claim from a monyh ago. Authorisation part was delt with now waiting on my money in my account. I dont see the use of references nr as no one comes back after all relevant documents send through. Going for almost a month now
AF
Alistar F's updateReviewer Update
08 Jul 2026, 15:2425 minutes and counting, holding on to be serviced, whatsapp you request assistance in the morning but only get a response in the afternoon. i am receiving claims from may today but i have funds. i activated benefit booster which means all claim will be take from there but i have benefits.
AF
Alistar F's update08 Jul 2026, 15:24
Reviewer Update
25 minutes and counting, holding on to be serviced, whatsapp you request assistance in the morning but only get a response in the afternoon. i am receiving claims from may today but i have funds. i activated benefit booster which means all claim will be take from there but i have benefits.