1 reviews | Active since Jul 2015
Atrocious services
I am a BonCap member, on the 26th of May 2025 I submitted a request to change option to BonFit Plus via my HR. This request was immediately submitted to a broker Gloria Mokoena.
On the 5th of June I got response that I needed to submit a list of my expenses and motivation letter due to option change period expiry. I did that immediately and got confirmation from HR that this had been submitted.
On the 19th of June I finally got another response from BonCap acknowledging receipt of my email. 12th June I followed up and BonCap had no knowledge of my motivation letter. Until today I have not receive any confirmation or response. The service has been atrocious and the matter has been handled in a nonchalant manner.
Today I contacted BonCap on WhatsApp, spoke to Lesego and she told me that she is still checking. The time was 12pm and until now at 5:30pm I am still waiting.
I don't know if this will have to go to Council for Medical Schemes to be attended.
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query BonCap department for further assistance.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query BonCap department for further assistance.
Kind Regards
Bonitas Team
Even though I have clearly stipulated on my complaint that the required documents were submitted to broker Gloria Mokoena on the 5th of June. Again today I get an email requesting the same documents.
The internal misalignment is just ridiculous.
So Noone bothered to actually read my complaints thoroughly to get the facts.
At this point I am ready to cancel my medical aid and find a competent service provider because Bonitas/BonCap is clearly not
Even though I have clearly stipulated on my complaint that the required documents were submitted to broker Gloria Mokoena on the 5th of June. Again today I get an email requesting the same documents.
The internal misalignment is just ridiculous.
So Noone bothered to actually read my complaints thoroughly to get the facts.
At this point I am ready to cancel my medical aid and find a competent service provider because Bonitas/BonCap is clearly not