ATROCIOUS CUSTOMER SERVICE

Response from Lammetjie Mthetwa "Kindly note that code 3816 will only be paid up to the allowed quantity. The test performed is payable from the Managed Care Programme Benefits. These benefits are in addition to your day-to-day and other benefits."

This is still not a satisfactory answer to my questions at all. In fact it is the exact same response received before. There is no explanation given. Did Lammetjie read my Hello Peter complaint at all??? Do you really call this customer service??? You should be ashamed!

Let me try for a third time; EXPLAIN TO ME WHY THE CLAIM COMES OFF Managed Care Programme. EXPLAIN WHICH ONE IT COMES OFF OF AND WHY? - MENTAL WELLNESS - CANCER - DIABETES MANAGEMENT - BACK AND NECK - HIV/AIDS - HIP AND KNEE REPLACEMENT - HOSPITAL-AT-HOME

EXPLAIN IN DETAIL WHY THESE HAVE THE SAME CODES WHEN IT IS NOT THE SAME TEST MENSTRUAL NK CELL PROFILE Bill code: 3816CBL Test Description: CD45+CD3-CD16+ % NK Cells Results: 41.4 % Bill code: 3816CBN Test Description: CD45+CD3-CD56+ % NK Cells Results: 49.7 % Bill code: 3816CBM Test Description:CD45+CD3+CD56+ % NKT Cells Results: 4.5 % Bill code: 3816CBLO Test Description:CD45+CD3+ % T Cells Results: 74.4

How can they say it is duplicate tests when the descriptions, bill codes and even the results are COMPLETELY AND CLEARLY DIFFERENT?

ANSWER ALL MY QUESTIONS IN DETAIL OR I WILL COME BACK TO HELLO PETER FOR A FOURTH REVIEW.

EMAIL ONLY. DO NOT PHONE. I EXPECT AN IMMEDIATE RESPONSE, NOT A TWO WEEK WAIT AGAIN.