At My Wits End.

Been a member for many years and absolutely horrified at the service I have received the last couple of months. I pay their ridiculous fee every month and have only used my medical aid (apart from my chronic meds) since August 2022. 1. Found out that I have NO saving because they NEVER told me I had to use Pharmacy Direct (who are pathetic!). Result: Type 2 diabetic sitting with no meds for 2 weeks while the two companies do whatever it is they are doing. Will not add a certain medication to my chronic list. I don't know why, it could be legitimate, but wouldn't know - they tell me nothing. 2. Received a bill for over R4 000 that they rejected (which is fine). Bill was sent to them in August. They NEVER told me so now I have to pay it off over 6 months. If they can't get hold of me via phone I would expect (as someone paying that amount of money!) that someone would try calling again, email, whatsapp?