At most bad service and false adverti*****t from Bonitas Medical Aid

Item: Bonitas Medical Fund
Rating: 1
Author: Francina A

I am trying to apply for BonCap but I am been struggling with Bonitas to confirm membership for over two months now. Everytime they need more info or they are giving priority attention to your application. Yet until today two months later I am still getting priority attention and no reply. Yet they advertise that they are such a good medical aid. Adverti*****t is misleading specifically if it comes to their service. I have never came across more pathetic service as with Bonitas.

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

24 Dec 2018, 09:00

Hello fackerman,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply24 Dec 2018, 09:00

Official

Hello fackerman,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund's replyOfficial

03 Jan 2019, 15:55

Hello fackerman,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication a pre- underwriting letter has been emailed to you.

We are awaiting the member's acceptance in order for us to activate the membership.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply03 Jan 2019, 15:55

Official

Hello fackerman,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication a pre- underwriting letter has been emailed to you.

We are awaiting the member's acceptance in order for us to activate the membership.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team