Astonishingly ***********.

<p>I was forced to join LibMed when the company I worked for got the account. Stanlib was bad and since the merge with Bonitas has got worse. There is absolutely zero communication (unless they keep sending you the incorrect tax certificate and a follow up email apologising for the incorrect one followed by another incorrect certificate and then another apology etc). The reason for this lack of communication I believe is that they outsource everything to other companies.</p> <p> </p> <p>I submitted my claim for my optometry bill (R3310 out of pocket). Didn't hear anything for 2 weeks, so I phoned and was told to get hold of Isolesa who take care of their optomoetry claims. Isolesa then emailed my optometrist saying the codes were wrong and asked them if they would change them. I had the same experience of "codes" for the dentist. No normal person has any clue or any inclination to know what these codes mean. I expect Bonitas to deal with this. I am immensely busy and have no time to continually chase after shadowy subcontractors and inconvenience people who actually provide a service by asking them to phone and chase up. The last communication was my optometrist saying she got hold of someone named Manny who was dealing with this and not a word since.<br /><br />Secondly, I see a specialist every 3 months. It's expensive and I noticed recently that all of my claims have been simply "rejected". Again absolutely ZERO communication of that fact. I phoned and was told that</p> <p>I must get a letter from my GP stating that I need to see a specialist, which I received and forwarded. I then received a mail telling ME to tell my GP to PHONE Bonitas, even though the letter and my medical records were attached. This constant baffling, infiriating goose chase of an experience is costing me well over R2000 a month. I am beyond livid.</p> <p> </p> <p>My name is Gavin Williams, my Membership number is ********** 3495. I dare someone from Bonitas to phone me.</p> <p> </p> <p>Thank-you.</p>