Asking the client regarding services provided. I'm not a doctor so I can't provide treatment codes for Authorisation purposes!!!

I wrote a review last week regarding poor service from Bonitas Medical scheme. They only worried about publicity and reply to your review immediately but ever since my review they have gone dark. I phoned on Friday to get an update and spoke to one of their consultants who had no idea what I'm talking about. I did receive an email though where they are requesting iv treatments on the day in query. I rep**** that it's between the service provider and them So it really seems that they expecting me to short this out which is totally not my responsibility nor my job description. I even phoned the Emergency room where treatment was received to find out.They have a reference number which means bogus to me because it does not solve my problem. So once again I am the one jumping true hoops. There is no proper communication from their side. It's midweek already and I still haven't received any feedback on the situation at hand.They only respond to hello Peter reviews.