Arrogant ****** - 0 STARS TO YOU

As usual, pathetic and appalling service from Bonitas. I was admitted to Waterfall City Hospital yesterday for an urgent procedure. Netcare requested PreAuth. I received an SMS from Bonitas THIS MORNING stating that my specialist is not under the network and I would have to pay additional costs if it's not within scheme rates. I called the call center in tears and my airtime ran out. The agent didn't even have the decency to call me back. I had to ask someone for airtime and I called back, no one in the damn call centre knows what's going on! I asked to speak to someone senior and got put through to this horrid woman named Tayla who has 0 empathy. She got upset with me because I became impatient and swore at her. I AM IN THE FRIKKING HOSPITAL AND I AM SICK OF DEALING WITH PEOPLE FROM BONITAS WHO DONT KNOW WHATS GOING ON! She's asking me 1000 questions yet I have lodged complaints, queries online and call backs for previous issues which you have not got back to me on since OCTOBER 2019!!! She then laughed when I asked to speak to the CEO and said he does not speak to clients. So, your CEO is too good to speak to his own clients? That is honestly pathetic for a medical aid!! I also spoke to the Case Manager at Netcare and he advised that there were no conditions noted on the authorisation received. Apparantly, Bonitas has recordings of this so I would like to request the alleged recordings between Netcare and Bonitas. I requested that Tayla send me confirmation of our discussion in writing and I have still not received anything. This is someone in a senior role? Why is this person employed in medical aid if she has 0 people s****s or soft s****s or cannot stick to a promise? Or laughs at clients while they're stressed out in hospital! She does not pay attention or listen and asks the same questions over and over! Shame on you Bonitas, you are ****** with no empathy! Also note, I received your acknowledgement of the previous complaint I lodged but have still not received a call to resolve it. The damn issues with Bonitas is just piling up and not getting resolved!! I have never had such an experience with any other medical aid service provider before, this is the worst experience I've ever ever had!!