ARE WE CHATTING TO ROBOT ON WHATSAPP?

Was just in a chat with Phenyo Mogatusi who just prolonged a chat that was supposed to be 5 minutes into a long complicated story, no clear answers only answers by sending me links and brochures as if im chatting to a robot.He took long to answer and feel like he doesn't know what he is talking about.please train your employees because based on my experience with him,I don't trust a word he told me. I need to speak to someone who knows the product when I interact with my medical aid please.This is so annoying because I had to keep reminding him that I am not chatting to a robot so he must refrain from answering with links and brochures but did he stop?NO.SUCH A PAINFUL EXPERIENCE!