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Reauliza V

1 reviews | Active since Jan 2018

02 Jan 2018, 11:11

Application for Medical aid for 2018

The 6 November 2017 I've completed the application for Bonitas Medical Aid as our employer ArcelorMittal South Africa organize this each year to ensure their employees have a medical aid and AMSA organize it on site for us through Medscheme. Truly a company that cares for us. Thank you AMSA. Sadly to date I've received NO feedback from Bonitas and or MEDSCHEME although I've communicated telephonically, visited their on Site office at AMSA Vanderbijlpark as well as sending e-mails this is the complaint number MI ********** 43. Tish Sihlali said she would send me new application documents again today although I've completed it the 6 November 2017 and handed it in by hand to the representative.

Does anybody have the CEO's number or e-mail address of Bonitas or Medscheme so I can contact one of them, maybe I will be helped urgently as I have no medical aid at this stage. THIS IS SCARY!

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply02 Jan 2018, 15:43
Official

Hello ***,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

RV
Reauliza V's update02 Jan 2018, 15:51
Reviewer Update
I would like to thank the Hellopeter platform as well as the Bonitas people that assisted to resolve this matter. It is just a shame that I had to go to this length to get a response as a timeous and continuous correspondence between myself and Bonitas would have forced me to go to this extremes. Looking forward to the rest of the time as being a client of Bonitas. I am sure it can only get better.
Bonitas Medical Fund
Bonitas Medical Fund's reply05 Jan 2018, 16:39
Official

Hello ***,

Thank you for your encouraging message.

Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.

We appreciate you taking time to comment on your experiences with us.

Kind regards
Bonitas team