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Felicity B
1 reviews | Active since Apr 2024
19 Apr 2024, 09:42
Application
To whom it may concern I have an issue with Bonitas Medical Fund(boncap) I’ve emailed my application on 22 of march 2024 together with all the necessary documents and every time they come back asking for my ID copy, statement, income verification form and yet it was all sent together, now they’ve sent me a new application form, I’ve went to the walk in centre and called their customer service numerous times. I’ve then emailed the entire application form to Helen and to a team leader Seraj and nothing is happening. Please can someone help me finalise this.
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Replies (2)
Bonitas Medical Fund's replyOfficial
19 Apr 2024, 11:05Hello Felicity B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply19 Apr 2024, 11:05
Official
Hello Felicity B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
FB
Felicity B's updateReviewer Update
17 May 2024, 12:29It's is unbelievable that after two and a half months the application is still not done after speaking to several agents spoke to two team leaders who promised that they would get back to me the next day with the membership number, to date nothing has happened, but I tried calling the manager for the entire week and left him with urgent messages to call me but no response till today, I think the best thing is to take this matter TO BHF. Hopefully I will get a response from them
FB
Felicity B's update17 May 2024, 12:29
Reviewer Update
It's is unbelievable that after two and a half months the application is still not done after speaking to several agents spoke to two team leaders who promised that they would get back to me the next day with the membership number, to date nothing has happened, but I tried calling the manager for the entire week and left him with urgent messages to call me but no response till today, I think the best thing is to take this matter TO BHF. Hopefully I will get a response from them