APPAULING SERVICE AS PER NORM

I'm very disturbed by this medical aid fund, your slogan is serious about what you need but I doubt you people are.

I resent a motivational letter to a consultant on the 12th of March 2019 that was sent by the Dr 14 November 2018 for a procedure that had to done in order to save my mother's ailing health!

I resent it think maybe you take this matter with a sense of urgency but I see you clearly don't!

My mom 66 year old mother just called me in a frantic state advising me that she has been handed over to attorneys regarding the very same procedure and hospital stay I had thought you were handling as per the consultatants utterances on the 12th.

I have had to call again and was made to hold for 15 minutes while you people got your act toga2onpy to tell me that there is an Auth number but the case manager allocated to it is yet to attend to it, mind you your turn around time is 8 hours, let's say my mom was still in hospital would you have dragged your heels as you are doing now? Why set a TAT and not adhere to it?

The details for the Auth are as follows:

********** 8

Nompilo Mazibuko (case manager) received the 12th of March 2019.

Today is the 14th!

I want the matter to be approved before 2pm today so I can call the attorneys and advise them of same, I further want to formally lodge a complaint and need for this matter to be looked at my an arbitrator.