Appalling Service & *********** Staff

Claim sent on 17 February, told to wait ten days, called after 10 days was asked to email documents second time and told to wait another 10 days, called third time today held on for over 15 minutes and call was 35 minutes on a cell phone, was asked again to mail my documents, there is a serious lack of communication amongst staff and departments and their systems as the reference numbers given are of no use as I still needed to provide the number as they could not pick it up. I would be claiming for the cost of my calls from bonitas due to their appalling service. My account payment to service provider is only prioritised because I insisted on speaking to a manager Jean Marie De Lange who was very helpful. It seems to be the easiest thing to just inconvenience the customer by keep on asking to email documents due to the levels f *********** staff. Staff members spoke to are Londiwe today and the supervisor Leratho today.