Appalling Service From Your Call Centre

Appalling service from your call centre !!!!! Spoke to a gentleman by the name of Godwin who could not answer basic questions nor provide me with any resolution to my query, instead he decided to put me on hold for over 20 minutes - then every time the call did go back to him - he would answer then put it on hold again - eventually transferred to another agent. This is honestly pure **** client service.

So my query is simple, 1. When Did Flora Clinic no longer fall under network hospitals?

2. I received a call today - logged on your systems - (2018-06-06) to inform me of a 30% co-payment in order for Bonitas to authorise my stay in hospital - now apparently approved (The the latter is what i was informed of by your call centre agent) . The only notification i received was via e-mail - so, not easy to just check this out while hospitalised. There was no notification SMS as per norm - nor a call on the day informing me about the co-payment except 3 days on...

3. According to your website Flora Clinic's / Life has waivered this 30 % Co-payment so why is it that one of your agents would then call me to tell me about the payment 3 days later? It is still unclear where this payment would go - Bonitas or to the Hospital???? When speaking to your agents - i was informed that i would need to speak to the hospital about the waiver - then suddenly it can be escalated and done from Bonitas side.

Is there a Co-Payment or Not???? Who do i have to speak to ??? When are you going to have more competent Call Centre agents besides a handful who can actually assist???