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Tumi M

1 reviews | Active since Jun 2018

02 May 2025, 10:08

Appalling service from Bonitas

I cancelled my medical aid with Bonitas effective 31/12/2024 and was sent a savings refund form. I completed this and sent it back at the beginning of March, they responded that I need to certify all copies, which I did and sent them back at the beginning of April, I received an automated response, acknowledging receipt of the documents. Then it was total silence.

Tell me why when i call in today (02/05/2025) and I spoke to Sphesihle, who kept me on hold forever whilst checking with whoever, then comes back to tell me that there is an issue with certification on one of the documents. A whole month later????? Where is the TCF in all this? What would have happened if I did not call in??

It was a gravy train whilst collecting premiums but its now a mission to rend me?

WHEN AM I GETTING MY REFUND?

0
Replies (5)
Bonitas Medical Fund
Bonitas Medical Fund's reply02 May 2025, 10:32
Official
Hello Tumi M

Thank you for notifying us of your complaint. We are so sorry to hear about this.
 
Your complaint has been escalated to the finance department for urgent assistance. 
  
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

 Bonitas Team 
TM
Tumi M's update02 May 2025, 11:25
Reviewer Update
Patiently waiting for "urgent assistance"
TM
Tumi M's update02 May 2025, 15:47
Reviewer Update
End of business and no response........
TM
Tumi M's update05 May 2025, 08:27
Reviewer Update
Today is the 5th of May 2025, my complaint has not been attended to nor did Bonitas attempt to contact me to resolve the complaint. Again, I ask............ WHEN AM I GETTING MY REFUND????
Bonitas Medical Fund
Bonitas Medical Fund's reply06 May 2025, 08:58
Official
Hello Tumi M

Thank you for submitting a comment to us through hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Regards

Bonitas Team