TB
Tandekile B
1 reviews | Active since Sept 2020
03 Mar 2026, 10:11
Appalling Service by Bonitas Medical Fund
I am having the most appalling experience with Bonitas with receiving my savings refund back. I terminated my membership with the said medical aid in September, and I was advised that I will receive my saving refund beginning of February, to this end I have not received anything.
I have been sent from pillar to post when I call in to enquire about the status of the refund. Every other official advises me that they are escalating the matter to the finance department, but nothing gets resolved. This is not acceptable.
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Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
03 Mar 2026, 10:17Hello Tandekile B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply03 Mar 2026, 10:17
Official
Hello Tandekile B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
04 Mar 2026, 16:32Hello Tandekile B
Thank you for submitting a comment to us through Hello Peter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply04 Mar 2026, 16:32
Official
Hello Tandekile B
Thank you for submitting a comment to us through Hello Peter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team