Appalling Service

If I could select 0 stars, I would. It is an absolute nightmare dealing with Bonitas, I have lodged a query in 2019 that has still not been resolved! Simeka Health is trying to assist to get it sorted but Bonitas is not coming to the party! We constantly have to repeat the issue, send the same emails to you and follow up. I have also lodged a dispute / query in January / February 2020 regarding rejection of ambulance costs which I have not received feedback on or formal communication stating why. Part of my additional benefits on my cover includes contraceptives, the claim keeps being rejected yet it is an added benefit! I have had to go to the doctor a second time (with consultation fee coming out of my savings) because Bonitas rejected the first script, now you have rejected the 2nd script! I am losing my patience and honestly find your service and client communication appalling. I would like to ask that a senior person (who has solutions) to please contact me as a matter of urgency.