Appalling Service

Absolutely at my wits end with Bonitas. SINCE JANUARY!! JANUARY , WE ARE NOW IN MAY!! I have been requesting my refund on a claim. I continue to phone. My broker has contacted Bonitas. I have spoken to Tom, **** and Harry in the company. From team leaders to consultant. I have screamed. Sworn and cried to get my refund back I have had endless problems with Bonitas from the start of this year! And still it isnt resolved. I'm at the point where I'm looking into a new medical aid because I cannot continue with the ridiculous service given!! I WANT MY REFUND! 5 MONTHS IS 5 MONTH TOO LONG!! FIGURE YOUR ISSUES OUT BONITAS!