Appalling service

I feel like I need to beg Bonitas to process my father's medical aid application!!! everytime i speak to them, the goalposts are changing. Initially it was 10 days SLA after 10 days i was told 15 days now am told my forms were received on 15 May even thought they confirm that they received them on the 14 May as the ref number indicates 140515Q9GNJ8. THe call centre Manager Jean Marie just told me there is nothing she can do i must wait until next week when back office process the application!!! <br> <br> This is very concerning that at application stage one gets this kind of service, i wonder what happens at claim stage,