Appalling customer service

<p>Despite numerous attempts to write to the scheme i am yet to receive a response except for those automated responses. My account was sent to ITCB without my knowledge, ie courtesy phone call sms etc. Though the account was settled in full and even a record of an overpayment i queried with the scheme when i should expect my reimbur*****t but was unfortunately not responded to till this day. However the harrasment that i continue to receive from ITC its just out of this world. Bonitas is just inefficient period!</p>