Appalling!

Absolutely appalled by Bonitas! I've been a member with them for nearly 4 years now and it's been nothing but issues. Their lack of customer service is disgusting. They have a pre-authorisation number and it just never works or when it is answered you are continuously transferred to a new person and each person has no idea what they are doing. Then they reccomend using their "fast and easy whatsapp services", except when you try using it they take hours on end to respond to you and eventually just land up closing the chat on you without any resolution! I am fed up with your company! I would never reccomend this medical aid to anyone!