App don`t work & They just remove plans without member`s consent

Still battle to get my booster on my app running. I did my Wellness on the app but it gave a total wrong recorded outcome as I have no family history of Heart or diabetic problems. They have also taken the denture`s side of our plans as they know we will still be needed it. How can we now get other denture`s. Must we pay for other dental plans now???