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BONITAS MEDICAL AID – AN ABSOLUTE DISGRACE! THE WORST MEDICAL AID I HAVE EVER EXPERIENCED!

I am beyond disgusted, furious, and absolutely appalled by the shocking treatment I have received from Bonitas Medical Aid. If I could give them ZERO stars, I would!

Yesterday, I experienced chest pains and went to the emergency room seeking urgent medical attention. The medical professionals wanted to admit me to hospital for further tests to determine what was causing my chest pain. However, when the hospital requested authorisation from Bonitas, IT WAS DECLINED!

Let that sink in. I WAS EXPERIENCING CHEST PAINS, DOCTORS WANTED TO ADMIT ME FOR FURTHER INVESTIGATION, AND MY MEDICAL AID REFUSED AUTHORISATION!

To make matters even more outrageous, the hospital could not get hold of Bonitas because it was the weekend! Apparently, medical emergencies are only important to Bonitas from Monday to Friday!

I was subsequently turned away from the hospital without receiving the further tests the medical professionals wanted to perform.

I then contacted the Bonitas emergency number, desperately trying to get assistance. Instead of receiving compassion, professionalism, or any meaningful help, I was rudely informed that THIS IS AN AMBULANCE LINE, AND IF I DON’T NEED AN AMBULANCE, I NEED TO GET OFF THE LINE!

Are you actually serious, Bonitas?!

SINCE WHEN DO LIFE-THREATENING MEDICAL EMERGENCIES ONLY HAPPEN DURING OFFICE HOURS?!

I was effectively told that if I wanted medical assistance, I could pay for it out of my own pocket, with absolutely no guarantee that Bonitas would reimburse me.

So what exactly am I paying thousands of rands in medical aid contributions for every month? To be abandoned when I need medical care the most?

THIS IS NOT JUST APPALLING CUSTOMER SERVICE. IN MY OPINION, THIS IS A COMPLETE FAILURE OF THE VERY PURPOSE OF MEDICAL AID!

Chest pain can be a symptom of a potentially life-threatening condition. Yet here I am, a paying member, left without the further medical investigations recommended by the hospital, because Bonitas declined authorisation and apparently has nobody available over the weekend to resolve the situation.

I am forced to lay in a government hospital while paying R4200 a month for Bonsave and gap cover

I am absolutely sickened by this experience.

ON MONDAY, I WILL BE CONTACTING MY LEGAL REPRESENTATIVES AND LODGING A FORMAL COMPLAINT WITH THE COUNCIL FOR MEDICAL SCHEMES.

I will also be going to every newspaper all across South Africa and make sure everyone knows about this ********** scheme.

I intend to pursue every appropriate legal and regulatory avenue available to me. Should I suffer serious medical complications as a result of being denied access to the recommended hospital care, I will seek legal advice about holding every responsible party accountable.

TO EVERYONE CONSIDERING BONITAS MEDICAL AID: THINK VERY CAREFULLY BEFORE TRUSTING THEM WITH YOUR HEALTH OR YOUR FAMILY’S WELL-BEING!

And to existing members, I strongly recommend reviewing your options and considering a medical aid that will actually be there when you need assistance.

You pay your contributions every month, trusting that when a medical emergency happens, you will receive the support you have paid for. My experience has completely destroyed that trust.

BONITAS, YOU SHOULD BE ABSOLUTELY ASHAMED OF YOURSELVES!

The way I have been treated is disgusting, unacceptable, heartless, and utterly disgraceful. I have never felt so abandoned by a company that is supposed to help protect my health.

MY DESCRIPTION OF BONITAS? AN ABSOLUTELY WORTHLESS, DISGRACEFUL EXCUSE FOR A MEDICAL AID!

I demand a full explanation for the declined authorisation, why no one was available to assist with an urgent hospital admission over the weekend, and what Bonitas intends to do to rectify this situation.

SHAME ON YOU, BONITAS! PEOPLE’S LIVES ARE NOT A MONDAY-TO-FRIDAY BUSINESS!

PLEASE SHARE THIS. PEOPLE DESERVE TO KNOW WHAT EXPERIENCE YOU GET WITH BONITAS BEFORE THEY TRUST THIS COMPANY WITH THEIR HEALTH AND THEIR LIVES!