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Ottilie W

1 reviews | Active since Mar 2015

04 Mar 2015, 15:04

Anual adjustment

I am very discussed in this situation.<br> <br> I was contacted by an agent due to my form not filled in, in November`14, I also asked the consultant do I need to send all documents as requested on the form with too, he instructed to me NO just the form and your pay slip, I send it back as requested,<br> I was contacted by an agent/consultant to say my instalments will be from R1432pm 20014 to R1500pm from Jan`15, they have all my documents, I also received an sms stating that.<br> I have been paying from Jan`15-Feb`15 R1573, as stated by the consultant and my sms.<br> I was contacted by another broker/consultant last week asking me if I have send in all my documents, I stated to her yes I have as far as I know all the documents as requested, she stated to me she will have a look and get back to me if there is a problem, but she will be in contact soon, I am still waiting on her call..... <br> I also contacted the medical scheme regarding this matter and I was not getting anywhere, I stated my case and was given and email address that is \incorrect"to send my doc to be investigated...<br> <br> Not my fault for lack on their side of info<br> <br> I just want this solved my money back with interest. """

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply05 Mar 2015, 08:52
Official
Hello OttilieW,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards
Bonitas team

Best regards,