Antenatal classes

I posted this review on 25 August and I still have not been contacted by Bonitas.

I have copied my original review and the response on Hello Peter below:

Bonitas antenatal class

It takes very long to get through to a Bonitas call centre agent and once you do they are not helpful. They've put me on hold for so long I had to hang up and try again on more than one occasion. 27 June I phoned Bonitas to ask how I go about claiming back for antenatal classes which I had paid for. I was told to send an e-mail. I emailed ********** and ********** and received the automatic responses with query numbers. To this day I have not had a response to my emails. 26 July at 1145 I phoned Bonitas to follow up. The call centre lady refused to assist me because it was too busy. She took my number and said she would call me back because they were experiencing high call volumes. She never called. 4 August at 0910 my husband spoke to Katlego who could not assist because the system was offline. 4 August at 1201 my husband spoke to Melissa who said the system won't pay for this code under this practice number but would not say what the correct code was. My husband asked her to send an e-mail so we can forward it to the nurse who provided the classes. The nurse did not understand what code is incorrect. How am I supposed to guess these secret codes? All I know is Bonitas advertises that they pay for antenatal classes up to R1200 and mine were only R900 yet they are not paying. It is shocking that Bonitas is giving me the run around and is employing such tactics to discourage us members from getting our money. I am very disappointed with the way I've been treated. I was one of the first people at my place of employment to switch to Bonitas when the option became available and have been an ambassador encouraging colleagues to change but now I think my loyalty was misguided.

Official business reply

Hello sibongile-thwala,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team