CT
Ciska T
1 reviews | Active since Jul 2013
20 Apr 2023, 21:33
Another complaint with no reply
I have made a complaint and still no reply only we will investigate it!! Still waiting for a outcome after nearly a month?? Really this is the service you provide and want people to join?? I recommend a lot of people to you but looks like I made a mistake!
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Replies (2)
Bonitas Medical Fund's replyOfficial
21 Apr 2023, 09:03Hello Ciska
We sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query. At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
With reference to your query received, please be advised that the adult dependant was added on your membership effective 01 January 2023 and the breakdown of contributions is as follows:
New contributions effective 01/01/2023 were R6,102.00
= contributions of R3,978.00
+ Monthly savings R1,256.00
+ LJP of R868.00 for January
=R6102.00- January contributions.
February contributions were R5668.00
= contributions of R3,978.00
+ Monthly savings R1,256.00
+ LJP of R434.00 (Beneficiary Late Joining Fee Change).
March contributions R6,102.00
= Contributions R3,978.00
+ Savings R1,256.00
+ LJP R868.00 (LJP adjusted back to 868.00)
Please also note that, due to our annual contributions increase with effective from 01 April 2023, the new contributions are R6,678.00.
April contributions R6,678.00
= Contributions of R4,353.00
+ Savings of R1,375.00
+ LJP of R950.00 (new LJP increase)
Regards
Bonitas
We sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query. At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
With reference to your query received, please be advised that the adult dependant was added on your membership effective 01 January 2023 and the breakdown of contributions is as follows:
New contributions effective 01/01/2023 were R6,102.00
= contributions of R3,978.00
+ Monthly savings R1,256.00
+ LJP of R868.00 for January
=R6102.00- January contributions.
February contributions were R5668.00
= contributions of R3,978.00
+ Monthly savings R1,256.00
+ LJP of R434.00 (Beneficiary Late Joining Fee Change).
March contributions R6,102.00
= Contributions R3,978.00
+ Savings R1,256.00
+ LJP R868.00 (LJP adjusted back to 868.00)
Please also note that, due to our annual contributions increase with effective from 01 April 2023, the new contributions are R6,678.00.
April contributions R6,678.00
= Contributions of R4,353.00
+ Savings of R1,375.00
+ LJP of R950.00 (new LJP increase)
Regards
Bonitas
Best regards,
Bonitas Medical Fund's reply21 Apr 2023, 09:03
Official
Hello Ciska
We sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query. At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
With reference to your query received, please be advised that the adult dependant was added on your membership effective 01 January 2023 and the breakdown of contributions is as follows:
New contributions effective 01/01/2023 were R6,102.00
= contributions of R3,978.00
+ Monthly savings R1,256.00
+ LJP of R868.00 for January
=R6102.00- January contributions.
February contributions were R5668.00
= contributions of R3,978.00
+ Monthly savings R1,256.00
+ LJP of R434.00 (Beneficiary Late Joining Fee Change).
March contributions R6,102.00
= Contributions R3,978.00
+ Savings R1,256.00
+ LJP R868.00 (LJP adjusted back to 868.00)
Please also note that, due to our annual contributions increase with effective from 01 April 2023, the new contributions are R6,678.00.
April contributions R6,678.00
= Contributions of R4,353.00
+ Savings of R1,375.00
+ LJP of R950.00 (new LJP increase)
Regards
Bonitas
We sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query. At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
With reference to your query received, please be advised that the adult dependant was added on your membership effective 01 January 2023 and the breakdown of contributions is as follows:
New contributions effective 01/01/2023 were R6,102.00
= contributions of R3,978.00
+ Monthly savings R1,256.00
+ LJP of R868.00 for January
=R6102.00- January contributions.
February contributions were R5668.00
= contributions of R3,978.00
+ Monthly savings R1,256.00
+ LJP of R434.00 (Beneficiary Late Joining Fee Change).
March contributions R6,102.00
= Contributions R3,978.00
+ Savings R1,256.00
+ LJP R868.00 (LJP adjusted back to 868.00)
Please also note that, due to our annual contributions increase with effective from 01 April 2023, the new contributions are R6,678.00.
April contributions R6,678.00
= Contributions of R4,353.00
+ Savings of R1,375.00
+ LJP of R950.00 (new LJP increase)
Regards
Bonitas
Best regards,
CT
Ciska T's updateReviewer Update
21 Apr 2023, 12:07Why do the LJP change all the time that is rediculous. How must I budget if this is how it goes. Really this is unacceptable
CT
Ciska T's update21 Apr 2023, 12:07
Reviewer Update
Why do the LJP change all the time that is rediculous. How must I budget if this is how it goes. Really this is unacceptable