1 reviews | Active since Oct 2020
Annoyed with this medial aid
This is my second complaint in a week and I am going to continue doing this on a daily basis until my issue is resolved. Once again I now need to spend hours on a phone to get through to someone who can assist me with a request for authorization for my daughter's dental procedure. I am being transferred from pillar to post, and the phones are hanging up. Our request was submitted a week ago already by a specialist and the ref nr is 241022QBP9H3. Can someone in a manager or directors role please attend to my matter ? I am not willing to deal with the customer service dept any longer . I need this matter to be resolved urgently. I am going overseas next week and my 6 year old daughter needs medical attention.I cant believe I have to pay almost R6000 a month to receive this kind of treatment .
Thank you for notifying us of your complaint.
We acknowledging receipt of you enquiry and sincerely apologise for the inconvenience.
Your request has been forwarded to our dental administrator Denis to process the pre-authorisation, they will contact you directly.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint.
We acknowledging receipt of you enquiry and sincerely apologise for the inconvenience.
Your request has been forwarded to our dental administrator Denis to process the pre-authorisation, they will contact you directly.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint.
Your request has been forwarded to our dental administrator Denis to process the pre-authorisation, they will contact you directly
We sincerely apologise for the inconvenience caused.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint.
Your request has been forwarded to our dental administrator Denis to process the pre-authorisation, they will contact you directly
We sincerely apologise for the inconvenience caused.
Kind Regards
Bonitas Team