Annoyed

I have sent Bonitas a email to review my late joiner fee for both my parents as they have been on my medical aid since 11.2020 and I have been paying this late joiner fee since then, I have called into the Bonitas call centre and asked what I could do to have this reviewed and was told to get the previous medical aid certificates as proof, if not then I will need to get my parents to do affidavits stating from when to when they were on medical aid,

I went the extra mile and asked my parents to call there previous medical Aids to check if they might have the records and yes they did,

On the 1st of august I sent both certificates to Bonitas which clearly stats my father had medical aid from 1995 until 2011( when he joined my mothers medical aid) and this was cancelled in 03.2018( when my mother got retrenched and thereafter he joined my medical aid.

Bonitas has come back to me and advised that they have reviewed my mothers late joiner fee but they have not reviewed my fathers late joiner fee

I have been sent a response on Monday the 7.08 and follow up emails but I have not received any response since which is very frustrating because how longe does it take to review a late joiner fee when you have the proof

It will be great to get a response rather soon then later.