Angry customer

My name:Rudzani Ravele. This is the 3rd time I'm complaining about bonitas,this time you are not paying for my consultation. I'm not getting any statements. The only thing I get from you is the Claim Acknowledgement - *** that you received a claim from my doctor yet you didn't pay the claim. I know the option am on it's a traditional plan that I get unlimited doctor consultation. I don't understand why must I pay so much money for a useless service that I get from you. Seriously since I joined this medical aid it has been a struggle for me to get good service.

Please fix this problem urgently.