rR
rudzani R
1 reviews | Active since Nov 2018
24 Feb 2019, 11:29
Angry customer
My membership number is ********** 9248, yesterday I went to the doctor , they tried calling Bonitas for confirmation there was no answer as a result to that I ended up paying cash. I recently switched from discovery to Bonitas and I regret my decision coz I don't see the reason of having a medical aid if am going to end up paying cash.
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Replies (2)
Bonitas Medical Fund's replyOfficial
25 Feb 2019, 16:32Hello rudzanir89,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply25 Feb 2019, 16:32
Official
Hello rudzanir89,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's replyOfficial
26 Feb 2019, 14:41Hello rudzanir89, Thank you for submitting a comment to us through Hellopeter. We hereby confirm that a detailed email has been sent to you and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas team
Best regards,
Bonitas Medical Fund's reply26 Feb 2019, 14:41
Official
Hello rudzanir89, Thank you for submitting a comment to us through Hellopeter. We hereby confirm that a detailed email has been sent to you and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas team
Best regards,