******** and poor service

Went to my general GP was advise I needed to take the assessment to get benefits which I did just right after, and app confirmed the assessment is complete. Kept on calling in the call centre and asking them to call us back but that was not done spent over an hour chasing this…I have now incurred a doctor’s bill for using the doctor’s phone which was not my fault as I asked to get feedback and called back was promised by number of the agents, but no one got back to me. continued to call now was advise that my assessment is in. Asked for complaints department to log a complain but was told the is no complains address must sent it as a query. Which I believe is untruth is the business not regulated by the FSCA? This experience makes me feel uneasy as this will impact my livelihood long term. I cannot be covered with service provider who can’t be reliable and don’t have a sense on urgency when it comes to my livelihood. This was obviously poor administration from Bonita’s and makes me wonder if it was a urgent situation I would have been dead due to poor administration. I can’t trust Bonitas with my life