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I am a healthcare provider. Since the takeover of management of Bonitas from Medscheme to Momentum, working with Bonitas been a nightmare. A patient had an already authorised PMB before the takeover and Bonitas has failed to pay the claim or respond to queries regarding the claim and the PMB status. After numerous correspondences, I was advised to send a new PMB application. Nevermind the PMB form requiring diagnostic assessment that hasn't been used since 2013, I submitted this on Thursday 27 August. I have had no response to my queries. Bear in mind that PMB conditions are serious and require urgent treatment. I have not been able to see the patient again due to Bonitas not covering her treatment. I have not been paid for an appointment that was under PMB authorisation in May! The incompetence of Bonitas has resulted in my patients not being able to receive services. This has become an ethical issue. I strongly recommend that healthcare practitioners be wary, as well as prospective Bonitas members.