An exceptional agent

Disclaimer: This review is not for Bonitas Medical Scheme's service - they are generally terribly and their customer engagement platforms are frustrating. I couldn't even find a way to give this feedback on their website because customer service is not their priority. So now I'm here.

This review is about an exceptional agent within the organisation who made my day yesterday - Sihle Mkosana. Not only was he friendly and respectful, but he followed up with me and made sure my issue was resolved in a timeous manner. I even told him that this is the best service I've ever received from Bonitas. Keep this person, promote him, just make him happy because he has a way of seeing the customer, valuing them and upholding the brand by delivering an excellent customer experience. Thank you Sihle.