BF
Britt F

1 reviews | Active since Feb 2019

08 Aug 2025, 16:57

Amazing service

I contacted the customer support line and was absolutely blown away by the professional , proactive and caring approach to my query. Thank you Mashile Molema for your assistance and putting a smile on my face.

I also wanted to thank the lady who assisted me several weeks ago once again via the customer support line. Unfortunately I did not not get her name as I was emotional at the time, but she was calm and caring throughout.

Thank you to these two amazing humans at Bonitas . Service and care like this is rare to come by and is so appreciated. Keep up the great work.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply08 Aug 2025, 17:27
Official
Hello Britt F
 
Thank you for your encouraging message. 
 
Our aim is to always provide excellent customer service at all times, and your feedback is an opportunity for us to measure our service. 
 
We appreciate you taking time to comment on your experiences with Mashile Molema. 
 
Kind Regards 
 
Bonitas Team