sN
sarojini N

1 reviews | Active since Feb 2011

23 Jun 2015, 14:35

Amazing service

My mom is a member of this scheme and I handle her accounts. She has had a recent spell of ill health which required many hospital stays. Even though her option was the entry level BONCAP option at the time, the service I have received from BONITAS has been amazing. Their consultants are knowledgeable. friendly and go the extra mile. I spoke to a young man, Rishad at their call centre about unpaid accounts and he resolved them in no time, calling me twice to give me feedback. I was simply blown away at his efficiency, especially in a country with a track record of poor customer care and service delivery. Such a lovely, pleasant young man, an absolute asset to any business. Thank you BONITAS, I wish my company I work for subscribed to your scheme

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply24 Jun 2015, 09:42
Official
Hello naidoos15,

Thank you for your encouraging message.

Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.

We appreciate you taking time to comment on your experiences with us.

Kind regards
Bonitas team